Password Changing

HIPAA requires changing passwords every 3 months (90 days) for forward programs that contain Protected Health Information. Healing Moments Counseling prioritizes changing these passwords every 3 months to keep health information secure and protected.

Using HIPAA Compliant Programs

Healing Moments Counseling uses software programs that are HIPAA Compliant, including JotForms, TherapyNotes, and Zoom in order to keep your information secure and protected and maintain confidentiality.

HIPAA Compliance Testing

All therapists and administrators at Healing Moments Counseling are certified HIPAA Complaint. All therapists and administrators understand the importance and process of protecting health information and maintaining privacy and confidentiality.

Emailing

Emailing is NOT a confidential way to communicate with your therapist or the admin. We cannot guarantee that your information will remain protected if you communicate with us through email. Email should only be used to discuss scheduling.

Texting

Texting is NOT a confidential way to communicate with your therapist or the admin. We cannot guarantee that your information will remain protected if you communicate with us through texting. Text should only be used to discuss scheduling.

Calling

Calling is NOT a confidential way to communicate with your therapist or the admin. We cannot guarantee that your information will remain protected if you communicate with us through phone. Calling should only be used to discuss scheduling.

Friending

We do accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc.). Adding clients as friends on these sites can compromise your confidentiality and our therapeutic relationship.

Following

We will not follow any client on Twitter, Instagram, blogs, or other apps/website. If there is content you wish to share from your online life, please bring it into our sessions where we can explore it together.

Search Engine

It is not a regular part of our practice to search for clients on Google, Facebook, or other searchable sites. An exception could be during a crisis. If we have reason to suspect you are a danger to yourself or others, and we have exhausted all other reasonable means to contact you and/or your emergency contact, then we may use a search engine for information to ensure your welfare. If this ever occurs, we will fully document the search and discuss it with you at your next session.